The service personnel of the rental car company were very friendly. The procedures were very simple and took less than 20 minutes in total. The location was also easy to find, and returning the car was very convenient.

Counter staff took while to sort car, busy with one member of staff!!

I have expressed my comments via their customer survey that the car seat we rented are not up to standard (the cleanliness, the condition and etc.) others (their services and car conditions) are definitely up to standard.

I spent a lot of times in clarifying whether the rentedcar can be brought to ferry ride. I initially checked with your CS that budget car rental allowed us to do that . At the end, we got replied from budget that it doesn’t allow. This is quite frustrating with the clarifications. Different parties provide different replies.

The staff are always very friendly. I’ve been booking with apex quite frequently and they never fail with impeccable customer service and the cars they provide are very nice.

We are not sure which rental company are dealing with.