Fox check in horrific-nearly 1 hour & I was front of a long line!

We had a problem with our flight and ended up getting to the car rental late. At first they gave me a hard time and said they would not honor our rental agreement. After telling them what happened to our plane with a fuel leak and being up since 4am they did honor the rental agreement.

The car we reserved was unavailable so we got an upgrade to a Kia sportage. The car was quite scratched up on the exterior and the seats inside were dirty and stained . It had 57K miles on it . The car drove well , seemingly had no mechanical issues and was surprisingly comfortable for a compact SUV of that price range. I didn't mind the age or mileage , because I didn't pay for an expensive vehicle , but I would have expected a cleaner one, I will try them again.

Rental agent was very pushy and was trying to up sell all extra items without full disclosure on what options were best for me.

We loved the car... it was a Dodge charger. The time spent at the Fox counter for check-in was ridiculous. When we got there there was a long line, and only 2 agents helping. Finally a 3rd agent came which helped a little bit. It still took over one hour to get checked out which is frustrating and inexcusable. We came in late on a Saturday evening, so were anxious to get to our condo in St. Pete's beach. The wait at the counter was very annoying.

Arrived earlier than expected for pickup and waited in line at counter for 1.5 hours. Only 2 people on duty to help. Would not allow early pickup without adding huge extra charge. Had to wait until pickup time, over 3 more hours