Okay

I booked a full sized car Chevy Impala or simular. I got aToyota Corolla which is a mid size car

The car we reserved was unavailable so we got an upgrade to a Kia sportage. The car was quite scratched up on the exterior and the seats inside were dirty and stained . It had 57K miles on it . The car drove well , seemingly had no mechanical issues and was surprisingly comfortable for a compact SUV of that price range. I didn't mind the age or mileage , because I didn't pay for an expensive vehicle , but I would have expected a cleaner one, I will try them again.

Their customer service and emergency road service was terrible. It took more than 4 hours for customer service to return my call and once they did, they disconnected me when transferring me to emergency road service which is automated. I’d already called them and it took 2 hours for a return call which had I been stranded could have proved dangerous and possibly fatal. Then it was almost 2 more hours before they gave me a new car. Additionally, I’d made an error on the drop-off time of the vehicle. I’d indicated 4:00 am instead of 4:00 pm on the same day. Myoverall cost skyrocketed to 376.00 US $ rather than the CDN rate! Overall, I’m am extremely dissatisfied

I was very pleased with the entire experience.

This was my first time to use Easyrentcars.com and I was pleasantly surprised with the whole process.

Extremely long wait at pickup. Only 3 agents and one was always gone so basically only 2 working at a time. Entire process took around 90 minutes which I feel is ridiculous.

Booking was easy. No issues with Easyrentcars.