Overall, it's good, but why do they need to charge in advance? The bank charges fees for both the charge and refund. They persuaded me to buy full insurance so that the advance charge could be avoided, which added over 2,000 yuan. While extra safety is a benefit, it should still be up to the individual. When I picked up a car in the USA, there were no advance charges or additional fees.

Perhaps because I picked up the car in the morning, the processing speed was quite good. The shuttle bus directly transfers from the airport, driven by elderly gentlemen who are very helpful with the luggage.

The queue time was very long due to the high number of people and the staff's efficiency was average.

Overall good service, the staff was very friendly and adept at solving problems.

Overall satisfactory service, but the wait time for picking up the car was quite long.