The rental company staff handed me a form and told me I must choose one of the first two insurance options; I couldn’t skip insurance and couldn’t choose the third option, basic. Since I had already spent a long time in line and didn't want to argue (my English wasn’t good enough for an argument), I hurriedly purchased one of the insurance options to get the car. Later, I realized it included coverage like highway roadside assistance, which I didn’t need at all since I was only using the car in Los Angeles for three days. Overall, it left me with a very negative impression.

The African American female clerk pushed for an upgrade without informing about the towing insurance.

If there's a next time, I would definitely not consider Thrifty again. If not for the help from the car rental service, they might have overcharged me.

They promoted insurance

Waited in line 75 minutes, was not told they put road side assistanse on the car for extra 100 dollars