Good value for money and easy to deal with! Deposit money was returned really fast as well.

Poor service. Assisting with refueling costs $100 AUD (approximately 600 RMB). A minor scratch costs 1600 AUD, which is enough to buy a car. They overcharge.

It was my very first experience with booking a car and getting it. My best friend was travelling to Sydney and she has a walking disability. The team at the counter was extremely cooperative in arranging for the car well in time. We got an up-grade because we didnt had time for the initially allocated car to be cleaned; which was a really amazing thing. Our trip was made comfortable. Keep up the great work

The price drop surely did magic for us. The booking and getting the car was easy and swift

The location is a bit off but otherwise nothing to complain about.

All great as usual

A bit difficult to reach by phone. We must keep calling many times.

ACE have been great - the only slight critique is a small amount of confusion around the link between Hertz and ACE when it came to resolving the mechanical issue we experienced (which was dealt with quite well in the end thank you).

Great!