ACE Rental Cars, Sydney Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

ACE Rental Cars - Sydney Airport Information, Car Rental Instructions & Policies

Address

296 Coward St Alexandria, Sydney, 2020

Telephone

+611800620408

Pick-up Instructions

The ACE Rental Cars - Sydney Airport car rental location is located out of the airport

We offer a pick-up and drop-off service to our Sydney airport branch for customers during operational hours serving Sydney airport domestic & Sydney airport international terminals, the final shuttle departs the location 30 minutes before closing daily CUSTOMERS ARRIVING AT AIRPORT Call +61800 620 408 to arrange a pickup after collecting your luggage. Vehicle Hire Collection at Sydney International Airport Proceed outside the terminal turn right towards the shuttle pick up opposite the Rydges hotel and our shuttle will collect you here. Vehicle Hire Collection at Sydney Domestic Terminal (Jetsar, Virgin, Rex etc) Proceed outside the terminal and turn left same side of the road as the terminal follow it down the street to the bend in the road that moves to the right adjacent to the large set of stairs leading up to a bridge. Wait next to them in the sign for T2 shuttles, bays 4-11 and our shuttle will collect you here. Vehicle Hire Collection at Sydney Domestic Terminal (Qantas only) Proceed outside the terminal turn right same side of the road as the terminal and follow the road into the left-hand bend and you walk directly into the shuttle pick up area our shuttle will collect you here.

Drop-off Instructions

Our Sydney Airport Temporary Location: 296 Coward St Alexandria, Sydney, 2020. Please return the vehicle to our office and take the shuttle bus back to the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards(pre-authorization)

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	AUD 200-500	15-30

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

18 - 100 years old

Young Driver Fee applies at 18 - 20 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Mornington Peninsula, Phillip Island, Churchill Island

Please use the bridge to reach this location; vehicles are not permitted on the ferry.

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island

Bookings pick-up in Tasmania are permitted to travel to Bruny Island. Driving is only allowed on sealed (e.g. concrete, asphalt) roads. Any damage to the vehicle caused by driving on unsealed roads will result in an increase to the excess on your booking.

Not allowed:

Taking the rental car to the following islands is not allowed：
Fraser Island, Magnetic Island, Rottnest Island

Island is not allowed to use ferries, customers can only travel to the island by overland Bridges.

Excess

Collision Damage Waiver Excess differs by car model:

AUD 5900 for other car models.

AUD 7900 for Mercedes C63 Amg Dream,

AUD 7900 for Ford Mustang Gt,

AUD 7900 for Audi Sq5 Inc,

Theft Insurance Excess differs by car model:

AUD 1500 for other car models.

AUD 7900 for Mercedes C63 Amg Dream,

AUD 7900 for Ford Mustang Gt,

AUD 7900 for Audi Sq5 Inc,

Third Party Liability Insurance Excess differs by car model:

AUD 5900 for other car models.

AUD 7900 for Mercedes C63 Amg Dream,

AUD 7900 for Ford Mustang Gt,

AUD 7900 for Audi Sq5 Inc,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Sydney Kingsford Smith Airport

25.6 mi from Western Sydney International Airport

Railway Stations

0.7 mi from Sydney Domestic Airport Station

1.1 mi from Sydney International Airport Station

1.9 mi from Wolli Creek

Hotels

0.9 mi from Captain Cook Hotel

1.5 mi from Novotel Sydney International Airport (formerly Mercure) Hotel

1.5 mi from Luxurious Resort Living House

Other Landmarks

5.3 mi from Sydney Tower Eye

6.3 mi from Sydney Opera House

CHECK RATES

Map view of ACE Rental Cars Store Location

coordinates: -33.94418 151.180919

Guest Reviews

Total points： 8.0 / 10 Very good

Vehicle condition: 6.6
Vehicle cleanliness: 6.5
Spaciousness: 7.1
Counter staff: 6.6
Pick-up location: 6.1
Drop-off location: 6.4
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Diana Coverdale
Sydney
10 /10 Excellent
Reviewed: Wednesday, October 1, 2025
The return process only took a few minutes. Since we were rushing to catch a flight, they dropped us off at the airport.
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Griffith Anderson
Sydney
10 /10 Excellent
Reviewed: Sunday, July 13, 2025
Very convenient.
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Annabelle Robeson
Sydney
8 /10 Very good
Reviewed: Wednesday, March 26, 2025
Overall, it was okay, but the toll management fee of over ten AUD every time passing a toll road felt a bit excessive.
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Hayden Johnson
Sydney
2 /10 Poor
Reviewed: Sunday, March 16, 2025
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Caesar Dunlop
Sydney
10 /10 Excellent
Reviewed: Sunday, December 1, 2024
Affordable price and good vehicle condition.
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Norton Simpson
Sydney
2 /10 Poor
Reviewed: Monday, October 7, 2024
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Lilith Maria
Sydney
10 /10 Excellent
Reviewed: Tuesday, August 20, 2024
Overall service was quite satisfying. Since I purchased full insurance at the store, it was more expensive but gave peace of mind and saved trouble. The return process involved hardly any inspection. They even upgraded me to a Camry for free. The car was relatively new. They are now part of Hertz! Overall, I was happy with the experience.
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Aaron Ricardo
Sydney
10 /10 Excellent
Reviewed: Wednesday, July 10, 2024
Great service and affordable prices.
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Sara Bartholomew
Sydney
10 /10 Excellent
Reviewed: Friday, March 15, 2024
Very good.
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T.Nawrocki
Sydney
9.3 /10 Excellent
Reviewed: Monday, March 4, 2024
Staff at pick up were a little rude. Admittedly we arrived a little early but were told we had to wait outside in the heat until our allotted time.
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Payne Camilla
Sydney
10 /10 Excellent
Reviewed: Monday, February 12, 2024
Very good
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Grant
Sydney
7.7 /10 Good
Reviewed: Thursday, June 29, 2023
I thought the car( Toyota hybrid) was extremely easy to drive and very economical
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A.Hughes
Sydney
8.7 /10 Very good
Reviewed: Wednesday, January 4, 2023
The staff when picking-up the car were very welcoming, friendly and efficient. The drop-off could not have been smoother and the person who checked over the car even got the courtesy bus to wait for me. Excellent customer service all round!
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D.Cavanagh
Sydney
9 /10 Excellent
Reviewed: Monday, October 17, 2022
Great car, excellent service
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Anonymous
Sydney
5 /10 Average
Reviewed: Friday, September 9, 2022
Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.
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M.Coull
Sydney
10 /10 Excellent
Reviewed: Tuesday, August 16, 2022
We received an upgraded vehicle which was appreciated.
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I.Powis
Sydney
9.3 /10 Excellent
Reviewed: Monday, July 11, 2022
The counter staff at Mascot were friendly and very helpful. The windscreen was a little dirty on the inside from a previously attached GPS and stickers that had been removed.
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Anonymous
Sydney
9 /10 Excellent
Reviewed: Wednesday, June 29, 2022
Excellent communication with Staff. Very helpful
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Adair Romeo
Sydney
10 /10 Excellent
Reviewed: Saturday, August 8, 2020
Satisfied
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Ingram Matthew
Sydney
2 /10 Poor
Reviewed: Friday, June 12, 2020
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L.Moore
Sydney
9.3 /10 Excellent
Reviewed: Thursday, April 23, 2020
Great value for money, excellent counter service. Easy and im going back again next weekend to do it again!
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G.Jones
Sydney
7.3 /10 Good
Reviewed: Saturday, March 21, 2020
The car was dirty because it was not cleaned before use
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Anonymous
Sydney
8.7 /10 Very good
Reviewed: Saturday, March 14, 2020
Great value for money
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mrdeandroid
Sydney
9.7 /10 Excellent
Reviewed: Wednesday, March 4, 2020
Good service and info given
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T.Petermann
Sydney
7.7 /10 Good
Reviewed: Thursday, February 13, 2020
The car was not cleaned. There was quite some rubbish (for example old food) in the middle compartment.
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Anonymous
Sydney
7 /10 Good
Reviewed: Thursday, February 13, 2020
Lack of duty of car - was told to drive through flood waters to return the car. When asked to speak to manager about this occurence not available, and said I would be contacted the following day. Still 5 days later not contacted.
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D.Evans
Sydney
10 /10 Excellent
Reviewed: Monday, February 10, 2020
Car was ready for us, and was an upgrade to what was booked. Pick up and drop off was very efficient, with minimal wait for the shuttle. Value for money was very good.
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R.Ablett
Sydney
8 /10 Very good
Reviewed: Friday, February 7, 2020
Brilliant staff on pick up, no upselling. When we returned the car, the car was checked and we was told everything was ok. We unloaded the car and was waiting for a taxi to go to Sydney when the guy who had checked our car come up and said someone in the office had said we had been SMOKING in the car. No 1 how would someone in the office know anything with out leaving the office? No 2 We don't smoke nor have we ever smoked. No 3 when I challenged the guy he said it must of been the people who had rented the car before us!. No 4 As non smokers we would have noticed No 5 Is it a scam? Mmmm
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PJB
Sydney
9.3 /10 Excellent
Reviewed: Friday, February 7, 2020
Great car at very reasonable price . Make sure you avoid tolls as the admin charge for each toll you pass is very high and you can’t “pay as you go”!
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M.Sahid
Sydney
10 /10 Excellent
Reviewed: Wednesday, January 29, 2020
Service was great
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P.Searle
Sydney
8.3 /10 Very good
Reviewed: Monday, January 27, 2020
Staff were helpful and the car was a good model though it needed a service.
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T.Uttaboon
Sydney
10 /10 Excellent
Reviewed: Saturday, January 25, 2020
Actually I never hear about this brand. It was surprising that everything so smoothly and really good service.
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F.Deyab
Sydney
9.7 /10 Excellent
Reviewed: Tuesday, January 14, 2020
It was my very first experience with booking a car and getting it. My best friend was travelling to Sydney and she has a walking disability. The team at the counter was extremely cooperative in arranging for the car well in time. We got an up-grade because we didnt had time for the initially allocated car to be cleaned; which was a really amazing thing. Our trip was made comfortable. Keep up the great work
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v.latifi
Sydney
5.7 /10 Average
Reviewed: Sunday, January 12, 2020
They have a trick to over charge toll invoice by charging +18$admin fee on top of toll invoice. f you think you save money because you chose ace instead of other suppliers during booking, you ar badly mistaken. Never, ever come back to them.
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Anonymous
Sydney
7.7 /10 Good
Reviewed: Sunday, January 12, 2020
The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.
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Anonymous
Sydney
8.7 /10 Very good
Reviewed: Wednesday, January 8, 2020
From the airport to the office, there was complimentary shuttle bus service which was really helpful.
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Diarie Alan Said
Sydney
8.3 /10 Very good
Reviewed: Thursday, January 2, 2020
Good service, quick pick up, a bit remote location
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Monday, December 30, 2019
Good car rental
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Anonymous
Sydney
9.3 /10 Excellent
Reviewed: Sunday, December 29, 2019
The location is a bit off but otherwise nothing to complain about.
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A.Prakash
Sydney
9.7 /10 Excellent
Reviewed: Sunday, December 22, 2019
The car was in great condition and staffs were very friendly and helpful.
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Anonymous
Sydney
6.7 /10 Average
Reviewed: Monday, December 16, 2019
The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.
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Anonymous
Sydney
6.7 /10 Average
Reviewed: Monday, December 16, 2019
As expected
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Saturday, December 14, 2019
No problems … easy
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E.Robb
Sydney
5.3 /10 Average
Reviewed: Monday, December 2, 2019
Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.
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Anonymous
Sydney
7.3 /10 Good
Reviewed: Friday, November 29, 2019
Internal of the car was a bit dirty and the car I got a bit worn out with quite a few existing defects.
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P.AFU
Sydney
10 /10 Excellent
Reviewed: Tuesday, November 26, 2019
Awesome rental company. Definitely will use them again if in Sydney again. Great customer service.
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Fun
Sydney
8.3 /10 Very good
Reviewed: Sunday, November 24, 2019
Good
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S.Walsh
Sydney
8.7 /10 Very good
Reviewed: Sunday, November 17, 2019
Received a larger car than booked. That was good, but wasn't very clean. Rubbish in center console & numerous scratches on body. Booking, pickup, & drop off were all good.
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H.Leong
Sydney
9 /10 Excellent
Reviewed: Saturday, November 16, 2019
Car is full of minor scratches, but working fine. interior cleanliness can be improved as back seats are slightly stained.
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Happy driver
Sydney
10 /10 Excellent
Reviewed: Thursday, November 14, 2019
They gave us an upgrade due to being with family Great service and great help
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Anonymous
Sydney
9.3 /10 Excellent
Reviewed: Tuesday, November 12, 2019
Yes the car exceeded my expectations. The wait for the shuttle took a while, but understandable. The counter wait was a while due to a high number of cars going out. The counter staff were friendly and explained everything clearly.
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R.STINSON
Sydney
8 /10 Very good
Reviewed: Saturday, November 9, 2019
please keep up your good work
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J.Malula
Sydney
10 /10 Excellent
Reviewed: Tuesday, October 29, 2019
The staff member that served me was great. Polite and very friendly. The car was in a great condition.
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t.Latule Mailisi
Sydney
8.3 /10 Very good
Reviewed: Monday, October 28, 2019
To long at pick up long queu st car shop. Didn’t explain enough car person. Driver didn’t really want to unload luggage who’s job is it I always like to help big this driver was looking and waiting . Overall whole device out of 10 a 6 Car was good no worries .
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P.Fila
Sydney
8.7 /10 Very good
Reviewed: Wednesday, October 23, 2019
It was a Saturday morning so the office was very busy plus there was a problem with one customer’s booking what blocked one of the team member. Our lady at the counter was a new staff there so that’s why it took a bit longer but overall no complaints. Suggestion: get a better booking software. The one used there is some kind of a MS DOS based one from 90’s which is heavily user unfriendly.
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K.Marino
Sydney
9.3 /10 Excellent
Reviewed: Tuesday, October 22, 2019
The car was a little large.I would have preferred a smaller one.
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Mat
Sydney
8.7 /10 Very good
Reviewed: Monday, October 21, 2019
Great car for the price. The only gripe I have is the system used to use Toll roads. No Etag supplied with the car. A bit of a hassle to sign up to Emu toll & you are charged 75 cent photo fee for every toll.
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Anonymous
Sydney
8.3 /10 Very good
Reviewed: Monday, October 21, 2019
La voiture été confortable et bien pour tous mes besoins
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Mandy Lo
Sydney
8.7 /10 Very good
Reviewed: Wednesday, October 16, 2019
I can't effectively deal with problems in travel. I want to extra days,but no body can help me. I try to ring & mail &face book message.
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Chun Kin Mak
Sydney
9 /10 Excellent
Reviewed: Friday, October 4, 2019
Live chat experience is wonderful - fast, accurate and helpful.
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Hedy Michelson
Sydney
2 /10 Poor
Reviewed: Thursday, September 26, 2019
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Marat
Sydney
7 /10 Good
Reviewed: Wednesday, September 25, 2019
The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell. Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance. Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.
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P.Shah
Sydney
10 /10 Excellent
Reviewed: Wednesday, September 25, 2019
This was first experience with ACE Rental Cars and they have been very good and considerate.
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Cameron
Sydney
7.3 /10 Good
Reviewed: Tuesday, September 24, 2019
We waited for 45 minutes for the shuttle to pick us up after being told it would be there in 10-15 minutes.
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Monday, September 23, 2019
Yes
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Claude Kipling
Sydney
6 /10 Average
Reviewed: Monday, September 23, 2019
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K.Sefton
Sydney
9.3 /10 Excellent
Reviewed: Thursday, September 19, 2019
Counter staff efficient and helpful
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M.Barcellos Monteiro Steglich
Sydney
6.3 /10 Average
Reviewed: Tuesday, September 17, 2019
The pick up and drop off service is terrible! You should be more organised and fast. Also use the right communications
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Caballeros Societies
Sydney
9 /10 Excellent
Reviewed: Saturday, September 14, 2019
A bit difficult to reach by phone. We must keep calling many times.
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Glenn
Sydney
5 /10 Average
Reviewed: Monday, September 9, 2019
The Ace car was in extremely poor condition. I had to get a staff member to come out and list some more dents/scratches that weren’t previously listed which delayed my departure
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Marico Sheridan
Sydney
2 /10 Poor
Reviewed: Saturday, September 7, 2019
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Mabel Fielding
Sydney
4 /10 Average
Reviewed: Wednesday, September 4, 2019
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J.Lim
Sydney
10 /10 Excellent
Reviewed: Saturday, August 31, 2019
Everything was great both in syd and melb branch except syd branch pickup shuttle came so late that i missed my flight but it was also improper planning on my part. Great experience overall
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S.Mohd Ali
Sydney
6.3 /10 Average
Reviewed: Friday, August 30, 2019
It is such a hassle to call for them to pick us up, carry our luggage to the waiting area, upload and download them during shuttle service then upload again to the rented vehicle as the counter is NOT in terminal. Worst scenario is when they gave option either A. Pay aud19.90 per day for toll charges OR B. Pay Admin fee of aud38 plus whatever toll charge incurred during the rental period (which both options are Relatively expensive). They gave us wrong key to the wrong car (parked side by side) and wasted few minutes to inspect wrong vehicles. Dropping the car off was also a hassle as we again have to download and upload luggage to use their shuttle service to the airport. The to top it all we were charged unknown fee AFTER we went back to hometown without any further information. No invoices were given throughout the rental period
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Anonymous
Sydney
6.3 /10 Average
Reviewed: Wednesday, August 28, 2019
The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.
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T.Noe
Sydney
9 /10 Excellent
Reviewed: Sunday, August 18, 2019
Everything went smooth! Definitely use them again.
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M.Darmanin
Sydney
7 /10 Good
Reviewed: Wednesday, August 7, 2019
Pick up from airport was ok. The staff could look a bit more enthusiastic and professional. I don’t mind the premises as I prefer to have a good price on the rental. The car had more damage than was originally listed and the upholstery was so incredibly stained.
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A.Omran
Sydney
5 /10 Average
Reviewed: Tuesday, August 6, 2019
Long time to get the car.
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C.Sahin
Sydney
10 /10 Excellent
Reviewed: Tuesday, August 6, 2019
Mr Hasan at the counter was very helpful and made whole process as simple and transparent as possible. 5 stars
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M.Heyink
Sydney
9.7 /10 Excellent
Reviewed: Sunday, July 28, 2019
ACE have been great - the only slight critique is a small amount of confusion around the link between Hertz and ACE when it came to resolving the mechanical issue we experienced (which was dealt with quite well in the end thank you).
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Anonymous
Sydney
9.3 /10 Excellent
Reviewed: Wednesday, July 17, 2019
Car was almost brand new. Top condition. Staff friendly and helpful. Additional insurance was offered, but we did not require it.
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Anonymous
Sydney
6.3 /10 Average
Reviewed: Tuesday, July 16, 2019
The Parking break of the car was broken.
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J.Chegwidden
Sydney
4.7 /10 Average
Reviewed: Monday, July 1, 2019
You need to disclose insurance is not included, i found it very sneaky that you wait until I picked up the car to over charge me for insurance which was more expensive that the car rental. I would have booked with others who would have worked out cheaper!!
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Da Sav
Sydney
7.3 /10 Good
Reviewed: Sunday, June 23, 2019
The car was good in the end I was a satisfied customer.
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C.Uptgraft
Sydney
10 /10 Excellent
Reviewed: Tuesday, June 18, 2019
Great customer service!
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ACKL
Sydney
10 /10 Excellent
Reviewed: Tuesday, June 18, 2019
The Car was clean and drive very well. Counter staffs are absolutely nice and helpful. Appreciate the help and the services and 100% Recommend
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T.Instance
Sydney
8 /10 Very good
Reviewed: Thursday, June 6, 2019
Free shuttle service to and from Sydney Airport was the best! Really made our trip that little bit easier and one less thing to stress about
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c.ong
Sydney
8.7 /10 Very good
Reviewed: Monday, June 3, 2019
Staff are friendly and recommended some attractions for our road trip to Gold Coast
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A.Stephens
Sydney
9 /10 Excellent
Reviewed: Monday, June 3, 2019
Was great service and very reasonably priced. Will recommend and also be using again.
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Anonymous
Sydney
8.3 /10 Very good
Reviewed: Wednesday, May 22, 2019
I chose an economy vehicle but were forced to take an SUV. Something about a “surprise vehicle” but I chose an economy vehicle online. I ended up paying alot more for fuel than I budgeted for.
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FWP-NL
Sydney
6 /10 Average
Reviewed: Wednesday, May 22, 2019
Poor counter service at Ace. Car seats dirty.
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r.stinson
Sydney
9.7 /10 Excellent
Reviewed: Thursday, May 16, 2019
all great
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Anonymous
Sydney
5.3 /10 Average
Reviewed: Wednesday, May 8, 2019
Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.
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Anonymous
Sydney
7.3 /10 Good
Reviewed: Tuesday, May 7, 2019
From call to ACE for Shuttle to reaching ACE cars for pickup was almost 1 hour. Wait time of almost 40min at Domestic Airport Shuttle area. The car was picked up at night time and we did not notice the body work and external condition until following morning and found it to below over expectation and requirement.
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E.Rady
Sydney
2 /10 Poor
Reviewed: Friday, May 3, 2019
Customer service was awful. Staff were rude. Hidden costs were so astronomical that I decided not to proceed with the booking. THEN I was charged a $75 cancellation fee. Never EVER will I recommend this company again.
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Owen Thorndike
Sydney
8 /10 Very good
Reviewed: Sunday, March 31, 2019
Good
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Sunday, March 31, 2019
Since last time, when I rented ACe car, there has been a change to the toll fee payment system : while previously it allowed to pay it myself ( via Linkd), which was easy, straightforward and cheap, current system supposedly does not allow any other option but whether to pay flat fee 15 Aud daily for the length of car rental ( which for 5 days is 75 Aud0, or so called admin fee at about 38.50 Aud 9 not sure what costs so much to just register the car?//0 plus the actual fee ( which - driving to Canberra, for example is twice 4 AUD), altogether the cost is 46.50 AUD to pay toll of 8 Aud driving car to Canberra. This is just hidden cost, and it would be just fair to see, why the admin fee is so extortionately high ( what is so difficult to register the car? with Linkd it is easy via app on the phone and takes 2 minutes, no more).
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Y.Xin
Sydney
6.3 /10 Average
Reviewed: Tuesday, March 26, 2019
Only pick up and drop off at the airport. Relatively not very convenient。
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W.Alexander
Sydney
8.3 /10 Very good
Reviewed: Friday, March 22, 2019
Very friendly, helpful and polite staff at pick up and drop off points.
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S.Zuercher
Sydney
9.7 /10 Excellent
Reviewed: Sunday, March 17, 2019
The only disadvantage of ACE Rental Cars was their pick-up-location. Since i booked the car not directly after my flight, i had no shuttle-bus. And there's no public transport going to ACE Rental Cars. So I needed to walk 30 minutes. But all in all i am very happy with ACE and would do it again.
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Rudolf Sophia
Sydney
10 /10 Excellent
Reviewed: Wednesday, March 6, 2019
Overall, it was okay! I've rented from Ace many times because it's cheap. The location is not inside the airport, so you need to take a shuttle bus. The pick-up spot has changed, it's no longer at the 15-minute free zone, but now it's at the right side of the international arrivals exit where the big buses and hotel shuttles are, which is closer. The car is a bit old, but the service is good. It's fine.
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B.Chea
Sydney
2.7 /10 Poor
Reviewed: Thursday, February 21, 2019
Not convenient to pick up / drop off. Not given the car I booked and the car is old and dirty. Disappointed and will not choose ACE next time.
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Mortimer Adams
Sydney
2 /10 Poor
Reviewed: Saturday, February 16, 2019
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Xavier Sweet
Sydney
8 /10 Very good
Reviewed: Wednesday, November 28, 2018
Good communication
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B.Tonnot
Sydney
9.4 /10 Excellent
Reviewed: Tuesday, September 25, 2018
Like: Price
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R.Page
Sydney
8.8 /10 Very good
Reviewed: Tuesday, September 4, 2018
Like: Staff effieicincy and friendliness.
Dislike: Time to pick up at airport.
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Nicola Billy
Sydney
8 /10 Very good
Reviewed: Sunday, September 2, 2018
The rental cost is cheaper than other companies and the car is decent. Good value for money.
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Meroy Longman
Sydney
10 /10 Excellent
Reviewed: Saturday, September 1, 2018
Okay
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M.Azrizal
Sydney
9.6 /10 Excellent
Reviewed: Saturday, September 1, 2018
Like: Love the car provided. Clean, good condition.
Dislike: Far place for pick up. But shuttle provided.
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M.Carse
Sydney
10 /10 Excellent
Reviewed: Tuesday, August 21, 2018
Like: I liked that I received a free upgrade to a Toyota Rav 4. It was a lovely car and suited the requirements of my trip to visit family and friends on the South Coast. The fuel economy was very good also.
Dislike: I liked everything about the experience.
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Theodore MacAdam
Sydney
10 /10 Excellent
Reviewed: Sunday, August 19, 2018
No upselling
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D.Hardy
Sydney
10 /10 Excellent
Reviewed: Friday, August 17, 2018
Like: Customer service and easy terms and conditions
Dislike: Nothing can be pointed out
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P.Clayton
Sydney
10 /10 Excellent
Reviewed: Tuesday, July 31, 2018
Like: Price.
Dislike: I don’t mean to be rude but our driver just smelt a little bit.
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