The store staff were quite nice.

No one was there to pick us up at the airport, and we couldn't get through on the phone. Eventually, we found a small alley and luckily met a Chinese person who helped us contact the rental company. The car we got was not the model we had booked. I will never book with small Chinese-run rental companies abroad again.

Satisfied

The place was shady and ridiculously un professional. I will NEVER go back and they wasted 30 minutes of my time giving me the wrong car, because they didn’t take the time to get my name. Even though I asked is this car for ******* and he said yes. The original car was not in condition to leave and then the car we ended up getting was dirty and damaged. There was no actual office. You had to meet them in an alley and the communication was horrible. You had to literally call multiple numbers to get anything done, such as get a shuttle to pick you up. And the shuttle was horrendous. The worst part would have to be that the man felt it was okay to take a picture of my credit card with his personal cell phone. Now I have to keep an eye on my bank to make sure they do not start making strange charges on my card.

Agent needed to take care for oil change before car was ready. No ticket counter, difficult to find and difficult to contact agent. Over an hour waiting for car to return from oil change, two different service lights on dashboard but agent assured everything checked out, and when dropped off car no agent available. Had to leave car in garage with keys. "Ticket counter" is one room office in high rise, returning car is not typical drop off--they share a garage with an apartment complex valet. Very confusing. As a side, the car was missing a hub cap.