Very satisfied, highly recommend this car rental company.

We picked up the car more than two hours later than the scheduled time, which made us unsatisfied with Avid. When picking up the car, we verbally asked if there were any other fees besides the additional driver fee. The staff said no, so we kept agreeing and signed. Since we had already waited for over two hours and were very tired at the time, we didn't read carefully. However, when returning the car, we examined the bill and found they had charged us extra for full roadside assistance insurance. But I had already purchased that full insurance from a Chinese insurance company when booking through Zuzuche.

Both car pickup and drop-off were well-organized and orderly.

Very satisfied

The vehicle's condition and driving experience were great. When picking up the car, I asked about charges for additional drivers and toll fees. The staff said that spouses are considered as joint drivers, so there would be no extra charges, and all toll fees were included—no need to worry. However, after returning the car, extra charges were applied, including toll fees, charges for additional drivers, and unused towing fees, totaling around $300!