They trick customers into buying insurance. I had already purchased full coverage through the platform when renting the car, but they manipulated me into purchasing over $600 of insurance upon returning the car. Thanks to the platform for resolving the issue perfectly. Avoid Thrifty at all costs.

Mediocre

The line was very slow. There was no free upgrade, and even the car I reserved, a Toyota Corolla, was unavailable. I had to wait an hour for a Hyundai. The manager, a woman, essentially said 'take it or leave it, cancel if you want!' No Chinese language service, not open 24 hours, no delivery service. Very aggressive upselling! The male African American clerk stared at me and said, 'This is America!' meaning if I didn't buy the insurance he recommended, I wouldn't get the car! The service attitude was terrible! I will never rent from Thrifty again. Moreover, when I called 'Zuzuche' (the third-party booking platform), their support was very weak. They told me to listen to the car rental agency! Even though I had already purchased full insurance on my order, they didn't firmly support me against buying the additional insurance the clerk recommended. I felt helpless! The service was extremely poor!

Frequent shuttle service at the airport, quick car pickup.

Overall it's okay, but it was very hard to find the drop-off location!