Good car rental, shame about the airport facilities which ruined th experience at drop off

The service was attentive and very polite.

They try to convince you to add more insurance.

Self-service rental machine and staff assistance.

The customer service was not familiar with the procedures. They insisted that a translated driver's license was not acceptable and required an international driver's permit. Even when their colleague informed them that the translation was valid, they continued to insist it was not. Finally, their colleague had to explain the situation to the supervisor. After talking to the supervisor, they still emphasized to me that I must use an international driver's permit next time. Not sure if this is an issue with communication between the rental platform and Alamo or if the Alamo staff is just too incompetent. I am not satisfied with this rental experience!

This is a very professional car rental company. It has the largest storefront and the most customers, which shows its economical and good service. We took a small train to get there. Even though our flight was delayed and we arrived very late, the staff was still patient and quickly completed the formalities for us. Since it was prepaid, there was no credit card deposit. We could choose any car of the same level, and we picked a black Mustang. It was like a new car, beautiful, cool, and powerful. It was a very memorable experience.