Average

It was really convenient. Returning the car was also very easy, and the car we rented was very new.

Very convenient. Just bring your printed order and necessary documents to easily pick up the car. The downside is the waiting time can be a bit long, and the car model you selected might not be available, prompting them to suggest higher-grade options for an extra cost.

When we arrived, it wasn't crowded. There were two counters open, and we went directly to handle our reservations. They told us that the reserved Dodge MPV was not available, only a similar Kia, but it was smaller. We could pay extra for a larger MPV or a similar Toyota, but we declined and chose the Kia. When we asked the staff where to pick up the car, they said we could take any car we wanted. We were shocked when we saw all the parked cars, including the reserved Dodges, one Kia, and one Toyota. After comparing all three, we realized the Kia was actually the best option. It's funny; Americans can be tricky too! Also, the car return process was quick; the staff just took a quick look inside and it was done.

There were a lot of people, and I had to wait in line for over half an hour. The paperwork was quick, though. Once done, they just send you to pick up the car without giving you anything. I found out by asking that the keys are already in the car!