Overall, very satisfied.

Convenient, simple pick-up and drop-off process, good service.

First, they randomly increased the price. Second, they don't accept China UnionPay for deposits.

They are great! Such an easy and enjoyable experience, every time I go!

We were upgraded to a larger car. It was dark so we could not check the bodywork with confidence, so checked it the next day in daylight and found minor dents from previous users. I photographed them and sent them to Surprice who replied promptly with thanks and confirmation that we would not be affected. Upon return, staff were gushingly helpful and pleasant. A positive contribution to the holiday experience.