Quite satisfied, but there are too few staff. Picking up a car takes a lot of time. On some busy days, others have already completed their pickups for several people, but they still hadn't finished one. We waited in line for nearly an hour to get the car.

We had already purchased insurance, but they still aggressively tried to upsell additional insurance. To avoid trouble, we reluctantly bought a little more, fearing that they might give us a bad car if we refused. Perhaps they were dissatisfied with what we bought, as we ended up with a very poor-quality car with over 60,000 miles on it. The car vibrated while idling at red lights, making the experience dreadful and giving us constant fear that it might break down on the road. Initially, we didn't notice issues at lower speeds, but on the highway, when we drove over 70 mph, the entire car shook. We had to keep the speed below 65 mph. We will not rent vehicles from this company again. (Additionally, there was a hidden charge, which we are checking with the bank to identify. It may be related to a high-speed toll system they promoted. They claimed it was pay-as-you-go and refundable for unused amounts, but if this charge turns out to be non-refundable, it’s truly unacceptable. We will provide further clarification once confirmed.)

Very satisfied, the full insurance covered all the vehicle damage costs.

Only moan is at the pick up all the guy did was try to upsell me, infact he added a bunch of stuff to the price without asking, I then spent 30 minutes persuading him to knock it all off item by item...

It was quite irritating to wait for bus taking you to rental company and back to airport. The bus frequency with comparison with other companies was very very rare.