Might use this service again

The customer service explanation was very detailed

Car pickup and drop-off were very convenient, staff was friendly.

1. Service Experience: The process of picking up and returning the car was relatively smooth, and the service staff were very nice. 2. Pick-up and Return Location: The return location in Adelaide is relatively far from the airport. After returning the car, you still need to take a taxi to the airport. I suggest those returning cars in Adelaide do it in the city and then proceed to the airport by bus. 3. Car Condition: The car model was relatively old. I got a Mitsubishi SUV that had been driven for 140,000 km. During the trip, the gear indicator flashed, and the car lost power, eventually becoming unresponsive to the gas pedal. Turning the car off and on again didn't help. I checked the oil level, coolant, and dashboard indicators, all of which were normal, and the engine didn't overheat. After waiting by the roadside for more than 20 minutes, the car started again, but the gear indicator continued to flash. The maximum RPM was 3000, and it couldn't sustain acceleration. After driving for a while, it returned to normal... The cause remains unknown.

Following the pick-up instructions, we took a cab to the Exhibition Center. The taxi driver drove in circles before dropping us off as per the address. We had to manage our luggage and kids while searching for the office which was unlike prominent companies like Heze, Eu, or Avis. After a long search, we found that Apex shares an office with Budget, it's small, and the staff were very patient, recommending insurance and giving breakdown instructions. We found it strange at the time, later we understood. It took forever to walk to the parking lot to get the car. Tip: In unfamiliar cities, rent from the airport; it's easier to pick up and drop off!

I have expressed my comments via their customer survey that the car seat we rented are not up to standard (the cleanliness, the condition and etc.) others (their services and car conditions) are definitely up to standard.

I spent a lot of times in clarifying whether the rentedcar can be brought to ferry ride. I initially checked with your CS that budget car rental allowed us to do that . At the end, we got replied from budget that it doesn’t allow. This is quite frustrating with the clarifications. Different parties provide different replies.