This company does not have a counter at the airport. Because we arrived earlier at the airport it was very difficult to find out where to pick up the car, after making several inquiries from other at other counters we were told that a bus would should up in the parking lot at some point. by going on line we were able to find a main number in Lisbon and called it, after a 15 minute wait the agent told us that the bus would be arriving in 10 minutes. Half an hour went buy and still no bus, finally we were able to locate a local number and managed to arrange for a pick up to their location a few minutes outside the airport. When we got to the rental location, we were told that our car was not available because we were an hour early and the only choice was to take an upgrade for an extra 60.00 Euros or wait an hour, we agreed to pay the extra since we had to be somewhere quickly.

The booking platform is great. The only comment would be to clarify where the car rental company is. Also if you could specify costs for an additional driver.

The Pickup place is outside of the airport... Next time I will pay the small difference (2€) on other airport rent car company just to not waste more time on looking for the transfer and the traveling time to the Pickup place.

All good

All good

Attention, cette compagnie essaie de vous vendre l’assurance en disant que la carte présentée n’est pas une carte de crédit. Étant en possession d’une carte visa premier, avec un plafond largement au dessus de la caution et ayant un solde sur le compte au dessus également, il a fallu que j’insiste pour essayer ma carte (qui bien sûr, a fonctionné) pour ne pas payer une assurance supplémentaire qui m’aurait coûté plus cher que la location. De plus, j’avais réservé pour 9h30 la voiture et à 10h09 lorsque j’ai finis les modalités, la voiture était encore en nettoyage. J’ai attendu 7 minutes de plus et ensuite, j’ai dû vérifié s’il n’y avait pas de rayures, donc 15/17 minutes perdues en plus de celles déjà perdues. C’est dommage.

Rien à dire, tout s’est très bien passé lors de ma réservation.

They sting you for additional insurance. I thought this was included in the price and had to pay more than the cost of the car rental when we got there!