Excellent

When picking up the car at the counter, the staff may suggest some identification tips, everything else was fine.

Lincoln Navigator was not available. I was offered GMC Denali which stink with cigarettes, so I had to refuse it. After that I was offered even smaller GMC Yucon, which is pretty much Chevy Tahoe. I was after 16h flights with my tired family standing in 33C heat, so I didn't want to go back to the desk and argue... Overall not happy, as I could get Chevy Tahoe for the 60-70% price of what I had to pay and ended up with a smaller and simpler car that was showing OIL CHANGE every time when started.

All went well from the point of booking via QEEQ Mobile App.

The whole service was excellent and the car was a great size. The pick up and drop off were super smooth and quick and it couldn’t have been better. There were some bumps and scratches on what was a pretty new car, but we photographed any damage and were in the car within 20 minutes of getting to the collection desk. That included check in and walking to the collection point! Well done Alamo!!

A great app that saved us money, dropped the price before we collected the car, and got us a great deal on any insurances etc. My new favourite App

They were just fine and the return was particularly efficient

Yes I had a rebooking but I already had the paperwork with the old booking and booking number ; The counter staff didn’t recognise the old number ( panic) But I searched my emails and showed the latest booking ( bingo)… Could anything be done to connect the two?

All was smooth. I was asked if I wanted an upgrade but I was quoted an upgrade price that was more than my actual booking so I declined. I was signed up for a full to empty fuel package without asking for it. I believe I should have been full to full. This spoilt my overall experience of Alamo.