The shuttle bus from the airport to the rental car company was caught in traffic for about 20 minutes. On-site waiting time was about 30 minutes, as there were only a few open counters. After completing the paperwork, there was an additional 15-minute wait for car pickup. Overall, Los Angeles has a high demand for rental cars, and there were many people renting cars.

Great service

Everything is great. All ok

Good

The free shuttle was quite convenient. However, when picking up the car, the staff kept insisting that we buy full insurance, claiming that our coverage was insufficient and didn't include roadside assistance. Initially, I didn't want to add any more insurance, but my husband was concerned about potential issues if we didn't, so we ended up adding one, which cost about $30 more than what we had initially paid on the platform. They also tried to get us to pay $40 for a full tank of gas, which I refused. We found out later that there were nearby gas stations where filling up didn't cost nearly that much. The pick-up and drop-off process was quite smooth, and the car was fairly new.

Short waiting time in line, but the shuttle bus was rather slow.