1. We arrived at the car rental spot at the airport in the middle of the night, and there were still two counters open, which was great. It takes about 5 minutes to wait for the shuttle bus from the airport to the rental location. 2. The staff were friendly and not pushy. They only asked if we wanted to upgrade the car and recommended the very practical TravelTab (a Samsung Galaxy that functions as a phone, navigation device, and Wi-Fi hotspot). 3. After completing the paperwork, you go to the parking lot to choose a car. All the cars of the class you booked are parked together with the keys in the cars and doors unlocked. You can pick any car and drive away. 4. There were many options available across different car classes. The cars were new, well-maintained, and clean inside. 5. When returning the car, despite not having a full tank because the gas station was far from the return point, the staff said it was fine, which was very considerate.

The front desk staff tried to sell additional insurance and their attitude was average.

Alamo is one of the larger car rental companies in the United States. Once you exit the airport and follow the signs, you will see the queue for the car rental company's shuttle bus, and the wait time is not long. The efficiency at Alamo's store for picking up and exchanging cars is quite high, the procedures are simple and standardized, which is something domestic car rental companies could learn from.

I am very satisfied with ALAMO in most aspects, but the professionalism of the counter staff at this branch was disappointing. Here are the details: As soon as I entered the store, I saw the model I had reserved--the Grand Cherokee. However, when handling the paperwork at the counter, the staff told me that this model was unavailable and recommended the Cadillac SRX instead, claiming it was a better car but would cost an additional $600 (more than 50% of my total rental cost). I immediately mentioned that I saw a Grand Cherokee at the entrance, but the staff then told me that it was the luxury version, at the same level as the SRX, and could not be counted as the model I had reserved (I really do not understand why the rental price should vary based on the configuration of the same brand). Despite my multiple arguments, he still could not rent me the Grand Cherokee at the entrance, so I had to proceed with paperwork for a different model similar to the Grand Cherokee. However, when I got to the parking lot, the staff responsible for handing over the car pointed to the Grand Cherokee I saw earlier and said, 'This is the one.' I could hardly believe it and confirmed again, 'Is it this one?' He affirmed, 'Yes, it is.' This really made me furious, but considering it was nearly midnight, I decided not to argue with the counter clerk and happily drove off in my ideal model--the Grand Cherokee, completing my 15-day self-drive trip in the US. The Grand Cherokee I rented was a 3.6L V6 (which should be the mid-range model of the Grand Cherokee; I saw many Chinese tourists driving high-end 4WD Grand Cherokees, and I'm not sure if they were renting the same type of car or if their rental prices were similar). I was very satisfied with the car's appearance, space, newness, and power, which added an unforgettable impression to my trip in the US.

Very polite, extremely satisfied