There are many customers, and full insurance allows self-service return.

It seems that Budget's locations are busier than others, possibly because they are more affordable. For popular pickup and drop-off spots, it's best to allocate a little extra time. The staff were quite busy, but their service was not affected. If you prepare your questions in advance, they will answer them clearly.

We arrived earlier (11pm), reservation was for next day 8am… Service desk agent told us, that there are no cars available but they‘ll come during the night… Next day: No cars available again! We where lucka that another customer returnet his car early… Very unhappy situation, feel sorry for the 2nd agenr there trying to fix the issue…