No need to queue, pretty fast.

After passing customs, I sent a WeChat message to inform them of my arrival. I received a response with the car model and license plate number after half an hour, but no car arrived at the designated spot even after waiting for another half hour. When I called customer service, they told me they had closed for the day and that the message I received was an automated reply. They promised to send a car right away, but I had to wait another half hour.

Not good to force people to write reviews! Bad review

Pick-up was very smooth, no queues.

I would rent from this company again. The car was in great shape and the staff was friendly.