Firstly, on the day of car pickup, I contacted the company in the afternoon to ask if I could get the car earlier (I was at the airport then). The company said to follow the agreed time, OK. But around 5 PM, the company contacted me asking if I could pick up the car earlier because their late shift staff hadn't come. However, the rental fee already included service charges for beyond business hours. Secondly, during the usage, the car had issues. When I contacted the store staff, they asked me to contact the repair personnel myself, and when I told them I couldn’t communicate in English (the store was Chinese-speaking), they replied: 'Contact them yourself; there’s nothing we can do.' I finally had to ask a local friend for help. There was no service throughout the whole rental process.

When I arrived at KLIA2, I called and a staff member came to pick me up at the arrival gate. A message about the lending procedure was sent to my smartphone the day before, and it was easy to understand.

The drop-off location was KLIA, but it was easy to understand as images and directions were sent to me in advance via WhatsApp. The staff was also very responsive when I dropped the car off.

Good Services provided by SURIA

Nice platform

Suria staff in KLIA are always helpful.

Excellent service. No glitches. Excellent car condition.