Told I would have to pay extra as car was being returned to another depot despite having paid in ful

It was ok generally allthough it had more damage on it than was annotated on the forms and we were just told to photograph it and we made a video. The extra insurance we took out to cover damages was very misleading as Eurocar still took an imprint of our credit card in case we damaged it and then we were told we would have to claim it back through the insurance plan. The insurance was very expensive and it feels like you were just trying to make up the cost of the cheap hire by loading the insurance heavily. All this needs to be made a lot clearer and not put in small print.

It was ok generally allthough it had more damage on it than was annotated on the forms and we were just told to photograph it and we made a video. The extra insurance we took out to cover damages was very misleading as Eurocar still took an imprint of our credit card in case we damaged it and then we were told we would have to claim it back through the insurance plan. The insurance was very expensive and it feels like you were just trying to make up the cost of the cheap hire by loading the insurance heavily. All this needs to be made a lot clearer and not put in small print.

I have always been very happy with European rental and they accept my letter from my bank stating that my insurance is covered with them where other car rental companies will not accept that

Customer service friendly and good. The service is quick and efficient.

Easy to book a car and simple. Confirmation booking instantly.

Like: Good experience and received a free upgrade
Dislike: Maybe the wait time caqn be improved

Like: No real hard sell, just good negotiating