This is the third time renting from this company. I arrived at 4 a.m., called them, and someone came right away to complete the paperwork. Picked up the car from the parking lot across the street, and for returning, I just went to the arrival level to find a staff member. Even though there was a language barrier, there were no issues and the process was very fast.

The staff is kind and helpful with efficient pick-up and drop-off time.

Price drop protractor did save my money.

Finding the drop off location was a bit of a hassle. Also even though there were three cars present for drop off the staff from National was absent

The service at National was good. No issues there. Quick check-in, then waited just a while to be brought to the carpark to inspect and pick up the car. The car was just alright. It was a bit scratched up and was a 1.2L so it was tough getting up some of the hills in Phuket. I had rented cars in Phuket before and it seems that the local agencies had newer cars.

Easy comparison for car rentals, resulting in great value. Also, the car insurance costs are reasonable too.

Could return at counter instead of departure level