Terrible! Due to the pandemic, we needed to leave early and returned the car two days ahead of schedule, but the rental company insisted on not giving us a refund. Additionally, they called us to return the first car because it was pre-booked by someone else. The second car they gave us was leaking oil and was in terrible condition.

Watched a New Zealand traffic rules video and got accustomed to driving outside the store before setting off.

The car rental process lacked standard procedures, and the quality needs improvement. The fact that the car was old was not indicated, leading to unmet expectations.

Professional and responsible

airport pick up took longer than expected as shuttle bus was not clearly marked with hire company brand.