The car was too old, but everything else was fine: 1. The bumper had been hit and was fixed with wire, making noise at high speeds which was worrying for safety; 2. The windows occasionally malfunctioned and required manually adjusting the rubber strip holding the glass.

The car pickup location at Antalya Airport is quite conspicuous, but the place where you handle the paperwork is far from where you pick up the car. There was an old man handling the paperwork who seemed to make the process difficult with many formalities. Luckily, we had a young guy assisting us, so there weren't too many unnecessary issues. Returning the car in Izmir was inconvenient, as you need to park the car at the entrance of the parking lot, find the car drop-off point in the underground parking by yourself, and get an entry card to enter. Everything was in Turkish, which made it incomprehensible, and no one answered the phone.

Satisfactory

It feels quite convenient

Bad attitude. The booked car was not available, and they gave us a so-called equivalent car, but the trunk was too small to fit our luggage. After a long discussion, they said there were no cars left and asked us to switch to a sedan. If an SUV couldn't fit, how could a sedan? We reluctantly took the car, and after more than an hour, they called to say a car was available for a bit more money. Why didn't they mention this earlier? We thought a big company would have more cars and better communication, but we were disappointed. The return process was better, with good service as it was a different location.