The vehicle was in excellent condition, and the pickup process was extremely streamlined, which felt a bit unusual—hand over the driver's license and passport, verify the order, receive the parking spot number, find the spot, and the black Suburban was already waiting for me. Start the engine and off we go.

No staff accompanied to inspect the car. The car they gave me showed 'engine oil change soon' on the dashboard halfway through the trip. I wasted a lot of time and gas trying to contact Avis, but got no response. Customer service didn't answer, they only took calls for new bookings.

Pretty good, at the airport

Beware of malicious extra charges. The actual contract provided may be inconsistent with what was ordered on Zuzuche. There are hidden charges that can trap consumers. They discreetly add extra fees to exploit customers.

Staff attitude was unfriendly