Lengthy check in for a dirty compact car, not a full size car which we prepaid for.

Exelente servicio y muy recomendado.

The car was not a best condition but great customer service!

My car wasn’t ready and they didn’t have any for me to rent.

counter rep. was very pleasant and helpful. made the experience smooth.

will use it again.

I was very disappointed. I had booked this car specifically because it said I was going to get a Mercedes. When I showed up they told me I was getting a Chrysler. This was for a special occasion and was supposed to be a surprise. When I asked if there was a Mercedes available the person at the counter told me they were all out that day. I later found out that the company doesn’t even carry Mercedes but they use that to bait and switch and promise a Mercedes or something similar. To me this was very deceitful. It also took a very long time to actually get the car almost 2 hours from the time we got in line. There were only two other people ahead of us but the service was extremely slow. Once we actually got the car it was dirty and had to wait again for them to clean