Rented a few times, always a great experience

The car wasn't cleaned before being handed over, the floor mat was sticky and there were many crumbs.

The staff at the pickup location were very nice, and there were no forced additional charges or upselling.

I have submitted a very lengthy feedback email directly to the Eurpocar desk in Vienna airport. I can share a copy with you if you wish. Their company representatives' responses to us were shocking and drastically impacted our holiday. I will never use Europcar again. Your survey above should also include queries realting to the duration of the rental.

Nothing much to add here. It did as it promised.