Very satisfied, efficient, always use Hertz for car rentals.

The originally booked car model in the same group did not meet my requirements, and there were no alternative options. They suggested adding some extra fees but eventually provided a Volvo XC 40 with navigation, which was very useful in the signal-less national park. Overall, I am quite satisfied.

There were quite a few people, but the service was excellent. No hidden charges.

I visited during China's National Day holiday. Contrary to some reviews, there weren't long lines for car pickup at night, probably because it wasn't a holiday in the U.S. I had prepaid, and the friendly receptionist, an enthusiastic African American woman, didn't aggressively upsell additional insurance. I was pleased with the service. I chose a Nissan Sentra, which had only a little over 3,000 miles on it. It looked pretty new.

Like: All was great!
Dislike: Nothing