The staff quickly located the reservation using the name provided. They may try to upsell insurance and require proof of additional insurance coverage. You need to provide the rental agreement, specifically the section explaining the insurance coverage, before they accept it. Additionally, you'll need to sign a declaration stating you haven't opted for the company's extra insurance coverage. Once completed, you're ready to pick up the car!

Couldn't get the Renault as booked, had to pay more to upgrade to another car, but the car was in good condition.

Extremely satisfied. Just present your QEEQ order to the counter staff, who will record your international driving permit information, authorize the pre-authorization deposit, and provide necessary instructions. When picking up the car, note any existing dents or scratches, which the staff will also document. Once this is done, you can drive off. Returning the car to a different location was quick (as long as no new scratches were added). Since we were in a rush, we didn't wash the car, but weren't charged a cleaning fee. The pre-authorization deposit was refunded two days after returning to our home country. Thumbs up!

Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.

There were several incorrect charges. After the accident, the other party was fully responsible, but instead of helping as promised, they directly charged me, and I had to claim through insurance.