The staff were very friendly, but we ended up paying an extra 3,000 for full insurance.

The service at the car pick-up location was decent, and it took about 10 minutes for both picking up and dropping off the car. The problem handling was unsatisfactory. The car’s air conditioner broke on a hot day. We could not reach them by phone during business hours, and had to email for help. The email response asked us to call their office, which then redirected us to call the car repair service. The repair hotline couldn't see our caller ID and couldn't text us the repair address. When we asked for an email, it took forever, and when we called again, they suddenly could see our number and texted us the address. We had to visit the repair shop twice. The first visit they were too busy without an appointment, and the second visit after waiting for an hour, they told us they didn't have the necessary parts and advised us to endure until we returned the car. Later, the rental company called and offered us a discount but couldn’t specify how much. At the airport, they claimed they'd never heard of any discount, and we had to email for assistance again. After insisting, they found a note from a colleague and gave us a one-day rental discount. Considering we rented the car for 13 days and endured the heat, the 0.76-day discount as compensation felt ridiculous and frustrating.

Hard to find on the map

The service was pretty good. After calling them from the airport, someone came to pick us up within five minutes and took us to the rental location. Returning the car was quick too. Since our hotel was close by, the rental company's employee drove us directly to the hotel.

The driver was rude. The instructions were unclear and the hoops we had to go through for the car did not make up for the cheaper price. I will not rent from them again.