Pickup was fine, but I waited for almost an hour. However, they can come to a specified location to deliver the car. But they gave me a very small Toyota while I have a lot of luggage.

Pickup counter is located at KLIA Terminal 1, but it was not clear on the Voucher. We had to figure out after reaching there that we need to travel to T1 using bus to pick-up. Took ~25-30mins to reach, and another 25-30mins for car pickup. The car provided was old, didnt have Apple Car Play or Android Auto.

Booking was smooth, would have helped to get more details on pick-up location

Great Service

Great and Easy

Like: Staff at Hawk is very friendly & accomodating

Like: cheapest price and the car was in the good condition
Dislike: pickup time is slow. we waited for almost 20mins because the lane for pickup was always full of people