We got confusing advice on how to precede through the highway toll lanes. Wound up figuring it out by trial and error. The error was stressful!

The staff provided very enthusiastic explanations.

The quality of the car battery needs improvement.

Great ecperience with easy and smooth procedures

Easy to deal with as the counter staff speak english well and use watsapp to communicate

The car was perfect for what we wanted and needed. The customer service person at pick up was really helpful, spoke English so she could explain everything we needed to know. The only issue was that our google maps gave better directions than the onboard sat nav. The sat nav kept telling something in Japanese to me, even though we had the English language turned on. So I’m not sure what it was trying to get across to me.

I was worried about using a site to book that I hadn’t previously heard of, who were giving really good prices for the vehicles we were looking at. Based on this experience, the app will be my first point of call for booking rental vehicles, even in my home country of Australia m.