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Car Rental Hokkaido, A Car Rental

Car Rental Hokkaido 4000+ ratings, 45 reviews

Chitose, Hokkaido, Japan

8.9 / 10 Very good

Car Rental Hokkaido - A Information, Car Rental Instructions & Policies

Address

8-9-8 Aoba, Chitose-shi, Hokkaido 066-0015, Japan

Telephone

+81123224040 / +819015214040

Pick-up Instructions

The Car Rental Hokkaido - A car rental location is located out of the airport

Please contact the staff to pick you up to Car Rental Hokkaido - A car rental when you arrived.

Upon arrival, please contact the store staff in advance to arrange shuttle service. Contact information: WeChat: +819015214040, Phone: (+81)123-22-4040, FAX: (+81)123-22-4050, Email: info@carrental.jpn.com, Line ID: @jhs4331b, WhatsApp: (+81) 90-1521-4040.

Drop-off Instructions

Please contact the shop before your arrival and park your vehicle in the designated area. A staff member will be there to assist you with the return process. After that, you can take the shuttle bus back to the airport. Please note that the last shuttle departs at 18:00.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
09:00 -18:00
09:00 -18:00
09:00 -18:00
09:00 -18:00
09:00 -18:00
09:00 -18:00
09:00 -18:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 75 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + IDP ( issued under the 1949 Convention)

It is required to carry the original IDP issued by a government-authorized agency in the version of the 1949 convention, in the A6-sized booklet paper format, and the number of seats of the rented vehicle should comply with the driving category authorized by the IDP.

Taiwan Driving License in China + Japan Translation

For customers with driver's licenses issued in Switzerland, Germany, France, Belgium, Slovenia, Monaco and Taiwan are allowed to drive vehicles only when they carry both the original license issued in the above countries/regions and a Japanese Translation of such issued by JAF, or foreign embassies or consular offices in Japan.

For local renters, you need to bring:

Full driver's license issued in Japan

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

To be updated

Excess

Theft Insurance Excess:

JPY 0

Collision Damage Waiver Excess:

JPY 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.1 mi from New Chitose Airport

Railway Stations

1.2 mi from Minami Chitose Station

Hotels

0.6 mi from Hotel AreaOne Chitose

0.7 mi from JRINN CHITOSE

0.7 mi from Hotel Route-Inn Chitose Ekimae

FIND ME A CHEAP RENTAL
Map view of Car Rental Hokkaido Store Location
coordinates: 42.823167327342 141.6630913838

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.

Location Images

Car Rental Hokkaido-A-250580-pickup_guide Pickup Sign
Guest Reviews

Total points： 8.9 / 10 Very good

  • Vehicle condition: 4.5
  • Vehicle cleanliness: 4.3
  • Spaciousness: 4.2
  • Counter staff: 4.9
  • Pick-up location: 4.1
  • Drop-off location: 4.2
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins

  • Y.Heng

    Chitose

    9.7 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Overall car rental wise was good. Pickup and dropoff was convenient and on time. Would recommend to use this company next time.
    Read More >

  • Celine Chan

    Sapporo

    9.7 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Excellent service that is highly reliable. Totally recommend this for future travels! (:
    Read More >

  • N.Huda

    Sapporo

    9.3 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    There were exceeded my expectation! I love the service that service that they given to me and my family. Very quick and helpfull staff. Will use the service again in the future..thanks! :)
    Read More >

  • AussieBJ

    Chitose

    9 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Good car, cheap for fuel, good price. Staff were very helpful (see above). GPS very frustrating to operate (almost no English).
    Read More >

  • Anonymous

    Sapporo

    9 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    car received in full tank and staff is helpful. The car GPS is easy to use if u have the tel nnmber of the location..
    Read More >

  • Y.CHEN

    Sapporo

    9 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Good and fast service.
    Read More >

  • Anonymous

    Sapporo

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Perfect - communication was prompt, car was clean, staff knew what they were doing, pick-up and drop-off were smooth.
    Read More >

  • Rootsey

    Sapporo

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    The car was perfect for what we wanted and needed. The customer service person at pick up was really helpful, spoke English so she could explain everything we needed to know. The only issue was that our google maps gave better directions than the onboard sat nav. The sat nav kept telling something in Japanese to me, even though we had the English language turned on. So I’m not sure what it was trying to get across to me.
    Read More >

  • W.Lee

    Chitose

    8.3 /10 Very good

    Reviewed: Tuesday, February 10, 2026

    counter staff were helpful and detail in their explanation. car return was smooth and quick
    Read More >

  • M.Kreveld

    Sapporo

    9.7 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Car exceeded expectations
    Read More >

  • Schmidt

    Sapporo

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Hokkaido Rent a Car was extremely professional. Communication via Line was great and we were picked up (and dropped off) at the airport after around 10 minutes. Great service! Thank you :)
    Read More >

  • Mick Farley

    Doha

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    The service was good - very professional and swift .
    Read More >

  • A.Kumton

    Sapporo

    9.7 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Good staff and service
    Read More >

  • Y.Chan

    Sapporo

    8.7 /10 Very good

    Reviewed: Tuesday, February 10, 2026

    Staff were very helpful! I can contact the staff directly by using line or WeChat, and they answered my questions immediately. It is very convenient. Staff can speak putonghua and English which avoid the language problem!
    Read More >

  • s.hamzah

    Sapporo

    8 /10 Very good

    Reviewed: Tuesday, February 10, 2026

    Great ecperience with easy and smooth procedures
    Read More >

  • Anonymous

    Sapporo

    8.3 /10 Very good

    Reviewed: Tuesday, February 10, 2026

    Staff very helpful and give excellent service both during picking up and drop off time
    Read More >

  • Mick Farley

    Sapporo

    9.7 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Car Rental Hokkaido were excellent - very professional and thorough. Also friendly, warm and welcoming. I’d use them again.
    Read More >

  • P.Mueller

    Sapporo

    9.7 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Very smooth rental service and good English speaking staff. While the pick-up location is about 5min drive away from the airport, then rental company is very responsive on LINE and provides very clear information where they come pick you up at the airport and without much waiting.
    Read More >

  • Anonymous

    Sapporo

    9 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    have to contact them to pick up at bus stop 98 and smooth registration process. Staffs are nice and quick to load the bag into the car .
    Read More >

  • J.LING

    Sapporo

    9.3 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Contact with car rental company was excellent with choices of various social networking app like Whatsapp, LINE, etc. Car model was as booked, though it’s one of the older model with no car play or USB charging port. Pick-up and drop-off was a breeze and staffs are very friendly and helpful.
    Read More >

  • Anonymous

    Sapporo

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    easy flexible, staff can speak mandarin
    Read More >

  • E.Javier

    Sapporo

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Excellent
    Read More >

  • J.Yong

    Chitose

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Staff were very helpful. They speak English and mandarin also
    Read More >

  • Simona Guy

    Sapporo

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    The staff were friendly and the service was quick.
    Read More >

  • Rock Mac-

    Sapporo

    6 /10 Average

    Reviewed: Tuesday, February 10, 2026

    Read More >

  • Todd Pansy

    Chitose

    6 /10 Average

    Reviewed: Tuesday, February 10, 2026

    Read More >

  • Emmanuel Field

    Sapporo

    8 /10 Very good

    Reviewed: Tuesday, February 10, 2026

    Polite, has Cantonese speakers, easy to communicate
    Read More >

  • Barbara Bird

    Sapporo

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Perfect score. Affordable prices, top-notch service. The process of picking up and dropping off the car was very smooth with no issues. Will definitely use again next time I visit Hokkaido.
    Read More >

  • Rex Mike

    Sapporo

    6 /10 Average

    Reviewed: Tuesday, February 10, 2026

    Read More >

  • Ronald Paul

    Sapporo

    6 /10 Average

    Reviewed: Tuesday, February 10, 2026

    Read More >

  • Marshall Nora

    Sapporo

    8 /10 Very good

    Reviewed: Tuesday, February 10, 2026

    The service and explanations were very good. The car would be perfect if it were in better condition.
    Read More >

  • Charlotte Birrell

    Chitose

    8 /10 Very good

    Reviewed: Tuesday, February 10, 2026

    The service was good, but the vehicle was too old (driven 200,000 kilometers). The return policy was a bit strange; you had to fill up the gas at the nearby station and provide the receipt!
    Read More >

  • Barry Bobby

    Chitose

    2 /10 Poor

    Reviewed: Tuesday, February 10, 2026

    Read More >

  • Beacher Leigh

    Sapporo

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    The overall service was excellent, and the efficiency was high as well.
    Read More >

  • Gary Tom

    Sapporo

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Excellent service
    Read More >

  • Cecilia Arnold

    Chitose

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    The store is excellent, both pickup and return are efficient, and the staff's service attitude is great. It made our self-driving trip very enjoyable.
    Read More >

  • jimmy tan

    Sapporo

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    The folks can converse in japanese as well as chinese or english.
    Read More >

  • Anonymous

    Sapporo

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    The staff was extremely useful and very responsive.
    Read More >

  • Leif

    Chitose

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    When picking up the car, there was a slight feeling of being pressured to buy insurance. Returning the car was excellent—due to a miscalculation of time, I didn't refuel the tank fully and it was left half full, yet the rental company didn't make it an issue. They charged for half a tank. Additionally, on the way back to the airport, everything went smoothly, and they didn’t waste any of my time, promptly dropping us off at the airport.
    Read More >

  • Jacqueline Huggins

    Chitose

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Excellent experience, the Taiwanese staff provided great service.
    Read More >

  • Moore Van

    Chitose

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Very satisfied
    Read More >

  • Blake Morton

    Chitose

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Very good and efficient.
    Read More >

  • Brian Clara

    Chitose

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Overall quite good.
    Read More >

  • Eileen Doherty

    Chitose

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    The staff provided very enthusiastic explanations.
    Read More >

  • Linda Nancy

    Chitose

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Excellent, highly recommended.
    Read More >

  • M.Manson

    Hokkaido

    8 /10 Very good

    Reviewed: Tuesday, February 10, 2026

    We got confusing advice on how to precede through the highway toll lanes. Wound up figuring it out by trial and error. The error was stressful!
    Read More >

  • Gilbert Amelia

    Hokkaido

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    The pick-up and drop-off service is convenient overall. Next time I visit Hokkaido, I’ll rent from this company again.
    Read More >

  • Cyril Marcus

    Hokkaido

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    Very satisfied, it was quick.
    Read More >

  • Enoch Doherty

    Chitose

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    I've been renting cars from them for many years. This year I went to see whales but didn't spot any. I'll try again next year.
    Read More >

  • Anonymous

    Chitose

    10 /10 Excellent

    Reviewed: Tuesday, February 10, 2026

    It was okay overall, but the staff were a bit too enthusiastic and kept reminding us about things over and over.
    Read More >

  • Brady Eugene

    Sapporo

    2 /10 Poor

    Reviewed: Tuesday, February 10, 2026

    Read More >

More Car Rental Brands at New Chitose Airport

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What's the address of the rental location?

8-9-8 Aoba, Chitose-shi, Hokkaido 066-0015, Japan

What is the Telephone Number?

+81123224040/ +819015214040

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

The Car Rental Hokkaido - A car rental location is located out of the airport

Please contact the staff to pick you up to Car Rental Hokkaido - A car rental when you arrived.

Upon arrival, please contact the store staff in advance to arrange shuttle service. Contact information: WeChat: +819015214040, Phone: (+81)123-22-4040, FAX: (+81)123-22-4050, Email: info@carrental.jpn.com, Line ID: @jhs4331b, WhatsApp: (+81) 90-1521-4040.

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

Please contact the shop before your arrival and park your vehicle in the designated area. A staff member will be there to assist you with the return process. After that, you can take the shuttle bus back to the airport. Please note that the last shuttle departs at 18:00.

What are the Accepted Cards as Payment Methods for this Car Rental Location?

Can I Pick up Rental Cars with a E-voucher?

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

What are the Driver's Age Requirements for this Car Rental Company?

18 - 75 years old

What are the Driving Licence Requirements to Rent a Car from this Car Rental Location?

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

  • For foreign renters, you need to bring:

    Original driving licence + IDP ( issued under the 1949 Convention)

    It is required to carry the original IDP issued by a government-authorized agency in the version of the 1949 convention, in the A6-sized booklet paper format, and the number of seats of the rented vehicle should comply with the driving category authorized by the IDP.

    Taiwan Driving License in China + Japan Translation

    For customers with driver's licenses issued in Switzerland, Germany, France, Belgium, Slovenia, Monaco and Taiwan are allowed to drive vehicles only when they carry both the original license issued in the above countries/regions and a Japanese Translation of such issued by JAF, or foreign embassies or consular offices in Japan.

  • For local renters, you need to bring:

    Full driver's license issued in Japan

Additional Extras

To be updated

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

  • Airports

    2.1 mi from New Chitose Airport

  • Railway Stations

    1.2 mi from Minami Chitose Station

  • Hotels

    0.6 mi from Hotel AreaOne Chitose

    0.7 mi from JRINN CHITOSE

    0.7 mi from Hotel Route-Inn Chitose Ekimae

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