Large company with decent overall service

Overall satisfied. However, for the second car, I was misled into buying additional insurances. After realizing this, I sought help from QEEQ customer service. They informed me that I could return to the store and get a partial refund. A lesson learned: Be sure to review everything carefully before signing!

Since I arrived early in the morning, there was only one staff member, but the process was quick and I had my car within ten minutes. However, one minor issue was the tolls on the highway, which could be paid either in cash or via the ETC system. I wasn't informed about this at the time. Fortunately, my friend saw an English instruction in the rental information indicating that I could use ETC and the fee would be charged to my credit card, so I was able to proceed smoothly.

Car was great and service was excellent and easy.

Excellent and quick service -no queue which was a bonus after the long ,long delays in getting through passport checks. A good selection of vans to choose from . Booked full to full but changed at desk to return empty- probably cost me as you forget fuel is so cheap in USA. I also took a child seat at desk and fact I had paid for a 15 seater van with 8 passengers just felt it a bit of a rip off having to pay for just one child seat.

Booking worked fine with no issues at ell