The car pick up was very straightforward with little or no ‘sales pitch’ for added insurance etc which was good however I did feel there was little or no information given regarding condition of car, road tolls etc which I would have liked.

QEEQ were excellent from the off.. The on line booking was simple and straightforward and the 1$Us deposit was very welcomed. We paid for the car the day before the pick up and were advised the cost had dropped by over £40 ( presumably exchange rate difference) which was a nice bonus and the refund was in my account 3 days after we returned the car. Also we booked a 4 door saloon and were given a mediumSUV

Did not get the Chevrolet traverse, but a Ford Explorer which was an excellent vehicle. Only draw back was the long line when I picked up the car. After a 16 hour flight would have preferred a short waiting period. Overall the customer service staff very helpful

I returned the car and there was no one to close the contract. They made a mistake and they extended the contract for 20 days and they charged me for that mistake. I had to call my bank to sort it out. I will never book a vehicle from them!

After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price. This experience has put me off using Budget again.