When picking up the car, the rental company said we could upgrade to a Toyota model with a larger trunk and better performance for an additional €50. We insisted on the original model from the order, but after some back-and-forth, they claimed the original model was faulty and offered a free upgrade. However, when we got the car, its condition was very poor and the trunk was much smaller. Since we were in a rush, we took it anyway.

The service was average. They charged me over 100 euros for returning the car a few minutes late. The return staff said it was fine, but a few days later, the charge appeared.

The line was long, and the staff at the counter were slow. The pickup location was far from the counter. It was raining that day, and we had to walk a long distance. They finally gave us a downgraded small car, which felt overpriced. We ended up being 40 minutes late for the meeting with the client. This car rental company is really unreliable.

Average

Slightly coerced into paying the additional insurance - nearly the same as the hire price !! We were told we could lose 700 EUR for a scratch without it