It was okay, but there was a queue due to a power outage.

The car rental location was very professional, the service was excellent, and the process of picking up and returning the car was very simple. The check-out process took about 10 minutes.

The car had faults - steering vibrating when at speed, oil fault, tyre fault light came on intermediately. The smell from cigerettes, masked by chemicals which were overpowering I exchanged the car due to the above

Paid extra for a vehicle that would seat 7. The car did not seat 7, it seated 5. When I spoke to the Hertz staff she indicated that the car does seat 7 and told me it has a third row seat. I went back out to the car to check and It did not. She told me the only other car they could offer me would cost an additional 100.00 per day.