It is easy to encounter issues with refueling.

Acceptable

Alamo is the top choice for economy cars.

Hertz pick up service was very poor. We waited over an hour in a line to sort paper work. They directed us to a valet pick up area where we waited another 20 minutes only to be told we needed to catch a shuttle bus to another location on the other side of waikiki to pick up our car. it was a 5-10 minute drive. We finally get our car and get told we need to fill out a drawing and mark all the dents and scratches. We told them photos were more accurate and he mentioned they weren't necessary and that this drawing was needed. Luckily we didn't take his advice and decided to take photos as when we dropped off the car they tried to say we caused a dent in the car - our photos proved that it wasn't us. It wasn't a very good experience at all. Please pass on this feedback

Great service. Price is good! Happy with the online experience

Car had not been washed & was not too clean outside with white & yellow paint on the driver's side window rubber. Gas tank only half full. No shuttle available to pick us up from cruise terminal at San Pedro despite it being advertised... Was advised it was not guaranteed if they were busy.