Communication in Chinese was smooth, and there were no extra insurance sales pitches. However, they charged over 90 for tolls, and the handling fee was surprisingly high at over 70, which seems quite excessive. Plus, I have no recollection of driving on any toll roads.

The service attitude was okay, but later on some issues came up, causing significant losses overall. That's about it.

Thanks for everything. Car had a few scratches. Tank wasn’t full but it was ok for me to return as I picked it up. 3/4 full. Overall great experience thank you. Will rent from you again.

Easy to book. Thank you. Will use your site again.

Car rental company did not have the specific car Audi Q5, even though booking says it is for specific car model. Nevertheless, counter staff offer free upgrade to Q7. Although he was holding the Q7 car key, but he cannot locate the Q7 in the car lots. In the end, I settled for a Volvo XC60 parked just right outside of the reception. To my surprise, the counter staff just blank out the printed text “Audi Q5” with correction tape on my rental agreement paper! And write over it “XC40”! He reasssured me this is fine. Now I know why the Q5 and Q7 are missing from the car park lot.

The small car wasn't available, so I was upgraded for free to a SUV. It was roomier.

Easyrentcars is the best value I've found in a long time.