The car provided was an Opel Corsa, which was very fuel-efficient. There were significant scratches on the front and rear doors on the right side, but they did not affect functionality. The counter staff was extremely friendly and patient, providing detailed instructions. After being given the car key, I went to the parking lot to find the car myself. One issue worth mentioning is that the car condition report noted damage on the front and rear doors on the right side when I picked it up. As I was alone, I didn't check the wheels carefully. Fortunately, the video I recorded captured two large scratches on the two rims (why hadn't the rental company identified this earlier?). When returning the car, the staff requested proof of the wheel condition at the time of pickup. Luckily, I had the video evidence, so no compensation was needed. For vehicles with existing damage, make sure to inspect more carefully and take photos of every part as documentation.

Excellent service. The car was spacious, exactly the model I booked, very convenient and in good condition.

Overall, the experience was good. The reserved Ford Focus was unavailable, and they upgraded us for free to a BYD Song SUV. There wasn't much upselling at the store when picking up the car, and the return process was smooth—they refunded the deposit and prepaid fuel fee. The only downside was probably because not many people book with them at Milan Airport. The shuttle bus doesn't run on a loop; it's dispatched based on your reservation time. Our flight arrived early, and we got our luggage quickly, but we waited 45 minutes without seeing the shuttle. Plus, there's no way to contact the store directly—you can only call customer service and wait for manual transfer. It took several attempts to reach them, but after talking to customer service, the shuttle arrived promptly. I recommend calling customer service as soon as you arrive instead of waiting aimlessly for the shuttle.

During my rental period, Italy experienced an outbreak, but despite this, the staff was still available when I returned the car. Although there was only one person in the store, they still offered me a shuttle back to the airport. I hope the pandemic ends soon, and Italy can regain its former vitality.