The service was excellent. Everything went smoothly and quickly. At first, they asked if I wanted to upgrade to a Mercedes for an extra cost. I said no, and they gave me an SUV instead.

The staff was very welcoming and friendly, and the reception process was explained clearly in all aspects.

Car was very good. Wait to collect was frustrating because Saturday afternoon appears to be car rental busiest time.

Booking platform is great.

Waited way too long to get the car which in a digital age is ridiculous. Things like driving licence etc can surely be scanned and sent in advance. No chance to review car condition. No one came with us to the car to check condition or to confirm where any existing knocks or scrapes. The result is them claiming an existing scrape was cause by me when we had absolutely no problems with the car. Furious. I have fully comp but that isn’t the point.

Easyrentcars was great. Slick and easy.