Very satisfied.

I had an 8:30 PM car pickup appointment. I stood in line from 7:30 PM to 9:30 PM to sign the document, and then waited from 9:30 PM until 2:30 AM the next day to finally 'grab' a car. By 'grab', I mean I had to go to the parking lot myself to get it. There were no hot drinks available at the store, the staff was unfriendly, and customers either had to take an electric car or wait for someone else to return their car. The company also told me that I could cancel the contract if I wanted to. The Buick Encore I got had already driven 51,000 miles, and during the rental period, I had two tire punctures. This Thrifty car rental experience was terrible. I hope 'Zuzuche' can provide reasonable compensation for the above issues since I didn't get to the hotel until 3:15 AM the next day.

Purchased insurance, but they still tried to upsell.

The service experience was poor. I've rented cars from this company twice, and both times, the staff were unwelcoming. One staff member had a perpetually stern face, and another one tried to add insurance quietly. Be sure to check everything carefully!

If there's a next time, I would definitely not consider Thrifty again. If not for the help from the car rental service, they might have overcharged me.