There were very few staff at the counter, and the efficiency was very low. It took us two hours to get served, which is far too slow.

Extremely dissatisfied, waited in line for an hour!

Long lines at the rental counter. Not enuf counter reps. Unacceptable. Confusion returning vehicle. Poor signage in garage.

The car remote to unlock doors didn't work and I had to use key to get into vehicle which set the car alarm off everytime. This was a huge inconvience and drew unwanted attention to us everyone we got into the vehicle as it wouldn't stop until the car was started. The counter was closed and there was a sign sending us to a different Florence to get car thru a different company.

Like: Friendly, efficient staff Gave me an upgrade w/o additional cost - appreciated that!
Dislike: Very long wait in line - almost 2hrs