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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

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Medium SUV | Toyota RAV4 or similar
Reviewed: Wed, Oct 16, 2019
“Easy but quit giving me a sales pitch”
About PAYLESS: 7.7 /10
Took too long to get the car. Person kept trying to upsell me a vehicle I didn’t need for just 2 people.
About QEEQ: 10.0 /10
Easy to book on line.

J.Follmer

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Full Size | Ford Taurus or similar
Reviewed: Tue, Jul 16, 2019
“Absolutely no customer service”
About PAYLESS: 2.0 /10
They are no help at all.
About QEEQ: 10.0 /10

R.Harrison

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Medium SUV | Toyota RAV4 or similar
Reviewed: Tue, Jun 25, 2019
“Wrong car/water leaking on passenger side soaking the carpet.”
About PAYLESS: 6.7 /10
We reserved a SUV midsize. When we arrived in Baltimore we were told they did not have one. I booked about a month in advance for a 1 week trip. The worst part was that water leaked on my foot/leg n the passenger side. I have lymphoma/lymphedema and have to keep my left leg wrapped. Impossible to do due to water leakage. :-( so my leg swelled.
About QEEQ: 8.0 /10

M.Eldredge

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Apr 17, 2019
“Good car, poor service.”
About PAYLESS: 7.0 /10
They double booked the car I had, i got there first but another group approached me that they had the same car space number. When I dropped off, I was hit with a $20 late charge which no one told me about when dropping off. I only saw it when I got the credit card bill. I did not realize the drop off location was not right at the airport but an additional 15-20 minuted away.
About QEEQ: 8.0 /10

Mike S

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Mar 13, 2018
“Good”
About PAYLESS: 8.6 /10
Dislike: Staff tried to replace vehicle with one I was not interested in (larger less efficient van) and took awhile to provide correct one

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