Great online experience but poor service staff at pickup/drop off

M.Ng

Australia

Reviewed: Sun, Jun 16, 2019

About ACE Rental Cars: 6.7 /10

Service staff on pickup was rude & the 2nd person who attended to us was better. However upon return, service staff was difficult and insist we go top up petrol which was only a few dollars and we exceeded the fuel needle! We bought all insurance cover to zero excess so we feel that there has to be service improvement. Will not rent from Ace again.

Intermediate | Toyota Corolla or similar

3-day rental

Relevant Reviews on ACE Rental Cars Perth - Domestic Airport

SFam

Australia

3-day rental

Full Size Van | KIA Carnival or similar

Reviewed: Sat, Sep 14, 2019

“Bad experience for a first-timer”

About ACE Rental Cars: 6.7 /10

Missed the pick up time due to miscommunication and was told to come back the next day although we told them to wait a while so that we could collect directly from the office before closing time. As a result we lose a day of rental and had to spent a hefty sum of money for taxi fare to bring us to our accommodation.

About QEEQ: 7.0 /10

S.HASSAN

Australia

5-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Thu, Aug 22, 2019

“Great services”

About ACE Rental Cars: 8.3 /10

Great services by ACE Rental. they upgrade my car with min charges.

About QEEQ: 8.0 /10

fast booking & reliable. Really appreciate it.

Australia

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, Jul 9, 2019

“Great!”

About ACE Rental Cars: 9.7 /10

Long wait to pick up - felt sorry for the young girl as she was the only staff and had a queue of customers. Special shout out to her - (Sunday 7th July) she was really pleasant and patient

About QEEQ: 10.0 /10

De Wei

Australia

6-day rental

Full Size Van | KIA Carnival or similar

Reviewed: Mon, Jun 17, 2019

“Quick process. Big car. Good service.”

About ACE Rental Cars: 10.0 /10

Car was large and spacious. Good for 6 people. service was good.

About QEEQ: 9.0 /10

Useful platform. good for comparing prices of the vehicle from different dealers. Could have included an option for the purchase of insurance from the rental car company itself directly to save the hassle of claims.

S.Calls

Australia

10-day rental

Economy | Super Saver Car Older Economy Model or similar

Reviewed: Sun, Feb 24, 2019

About ACE Rental Cars: 8.7 /10

Pick up was a little rushed. Car inside Windows hadnt been cleaned. Paid for Sat Nav which was pretty useless most of the time.

About QEEQ: 10.0 /10

Great online experience but poor service staff at pickup/drop off

Relevant Reviews on ACE Rental Cars Perth - Domestic Airport

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