I did the pre-check and downloaded the Budget app as they said it would save time. When we got to the rental area we had to queue for almost 2 hours. They 'upgraded' the car and then subsequently tried to charge extra. The counter operative was watching baseball on his phone while trying to serve me.

QEEQ were perfect!

The car was fine.

Aside from the rental fee, they charged an additional $2000 for various fees, $7.99 per day for insurance, and $12.99 per day for toll roads...

Overall an excellent pick up and drop off of a very nice, reliable car. Faultless.

Perfectly happy with everything.Effortless from start to finish.

Waited nearly 2 hours at the Budget desk, as they simply did not have enough cars available, plenty of staff on duty going very slowly. Booked large family car, as 3 of our group taller than 6 feet. We were then told at the desk it was unavailable, and that we had been given a complimentary upgrade to an SUV. I asked what the car was and staff claims he did not know. We were given an old Nissan Rogue Sports edition, the older, smaller version. It had dints, scratches and stone damage, even a piece of the bumper on the front seat. We were now 25 hours into our journey, so rather than wait, I accepted the car and carried on with our journey. Not what we ordered and will not be using Budget again.