The reception service was very slow because the elderly staff kept chatting with my friend, taking half an hour to complete the process. Upstairs, it took quite some time to find someone for the car keys. Returning the car was much quicker, just a quick scan and we were done. However, I discovered later that an unexplained charge of over $250 had been made!

The waiting time was acceptable, but the staff kept trying to upsell other models. Even after I clearly stated I didn't want to incur additional costs, they ended up giving me a Subaru (there were multiple Chevrolets in the lot). The staff couldn't explain why they gave me a Subaru when Chevrolets were available.

The attitude was okay, and there weren't many people.

The service was fine and the efficiency was okay. However, Avis has a problem with arbitrary charges. The reason for the charge and the explanation afterwards were different. Once the money is deducted, you are at their mercy.

Extremely bad attitude, very unfriendly towards Chinese, racist