The vehicle is brand new and has a spacious rear. We managed to fit two 28-inch suitcases, a 20-inch suitcase, and a large handbag perfectly. The staff explained everything very clearly and were extremely polite! The rental company processed our order quickly without any extra charges! We're very satisfied with their service attitude! This experience added so much enjoyment and comfort to our trip!

They offerred Toyota Raize to us, which was a very nice car!

About Map code is japaneses language only , it’s not practical . If company can provide manual booklet and code for tourism place , it would be wonderful.

The car was a bit old and not in very good conditions

Fairly good

Very hard to find location for pickup as had not been given the name of the local agency only a location. Local staff were unable to tell me whether I would need the ETC card for my journey or explain it properly hence we had a lot of problems subsequently using toll roads - an information sheet in English would solve this problem.

The name of the local agency needs to be provided on booking confirmation to help locating easier.