Extremely satisfied.

It was great. Since we were a group of five, we booked a large car. The Volvo we reserved wasn’t available, so we got a Peugeot 408 sport model instead. It worked out fine as it was also a new car. Be sure to read more tips and experiences in the review section. Before departure, follow Avis's email to register your personal and credit card details. When you reach the pickup point, you can verify your passport and get the keys without any hassle. The process was incredibly smooth.

The AVIS at Lyon Airport is large, located within the car rental park. The staff have a very good attitude, especially the gentleman during the car return—he was particularly charming.

The staff didn't arrive on time. We waited for a long time, thinking they might be on strike and we wouldn't be able to pick up the car. They didn't apologize or explain, acting as if nothing had happened.

Car met expectations-initially told no damage but in fact there were several points of damage. Customer care good and friendly and helpful both on pick up and return